Shipping States: Colorado (United States (US)), Minnesota (United States (US)), New Mexico (United States (US)), South Carolina (United States (US)), West Virginia (United States (US)), Alabama (United States (US)), Maine (United States (US)), Nebraska (United States (US)), Ohio (United States (US)), Utah (United States (US)), Indiana (United States (US)), Florida (United States (US)), District of Columbia (United States (US)), Montana (United States (US)), North Dakota (United States (US)), Texas (United States (US)), Arkansas (United States (US)), Massachusetts (United States (US)), New Jersey (United States (US)), Pennsylvania (United States (US)), Washington (United States (US)), Kentucky (United States (US)), Illinois (United States (US)), Connecticut (United States (US)), Mississippi (United States (US)), North Carolina (United States (US)), South Dakota (United States (US)), Wyoming (United States (US)), Arizona (United States (US)), Maryland (United States (US)), New Hampshire (United States (US)), Oregon (United States (US)), Virginia (United States (US)), Kansas (United States (US)), Idaho (United States (US)), New York (United States (US)), Wisconsin (United States (US)), Oklahoma (United States (US)), Iowa (United States (US)), California (United States (US)), Michigan (United States (US)), Rhode Island (United States (US)), Louisiana (United States (US)), Delaware (United States (US)), Missouri (United States (US)), Tennessee (United States (US)), Nevada (United States (US)), Vermont (United States (US)), Georgia (United States (US))

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Ready to ship in 3-5 business days

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Shipping Policy

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SHIPPING POLICY

PROCESSING TIME:
Orders are typically processed and shipped within 3-5 business days. Each item is hand-drawn to order (excluding stickers), so please allow time for creation. You'll receive a tracking number once your order ships.

SHIPPING METHODS:
We ship via USPS First Class Mail or First Class Package within the continental United States (48 states). Delivery typically takes 2-5 business days after shipping.

SHIPPING COSTS:
- Flat rate shipping: $4.00 for orders under $30
- FREE SHIPPING on orders $30 and over!

SHIPPING REGIONS:
We currently ship to the continental United States only (excludes Alaska, Hawaii, and international destinations).

TRACKING:
All orders include USPS tracking. You'll receive an email with your tracking number once your order ships.

LOST OR DAMAGED PACKAGES:
If your package is lost or arrives damaged, please contact us within 7 days of expected delivery. We'll work with you to resolve the issue.

QUESTIONS?
Contact us at the.snow.collective1@gmail.com with any shipping questions!

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Refund Policy

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RETURN & REFUND POLICY

CUSTOM NATURE OF PRODUCTS:
Each item from The Snow Collective is hand-drawn and unique. Because of the custom, handmade nature of our products, we do not accept returns or exchanges on items in original condition.

DAMAGED OR DEFECTIVE ITEMS:
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos. We'll gladly replace the item or issue a full refund.

WRONG ITEM SHIPPED:
If we sent you the wrong item, contact us within 7 days and we'll send the correct item at no charge and provide a prepaid return label for the incorrect item.

LOST PACKAGES:
If your package is lost in transit, contact us and we'll work with USPS to locate it or send a replacement.

CANCELLATIONS:
Orders can be cancelled for a full refund within 24 hours of purchase, before we begin creating your item. After 24 hours, orders cannot be cancelled as we may have already started work.

CONTACT US:
Questions about returns or refunds? Email us at the.snow.collective1@gmail.com and we'll help!